Single approach to on-premise and on-demand consumption of services

ABSTRACT

The present disclosure involves systems, software, and computer implemented methods for deployment of services independent of a particular deployment model. One process includes operations for receiving a selection for a user productivity service from a client device, the client device located in a corporate network. A request for a particular method of deployment of the user productivity service is received. At least a portion of the user productivity service is transmitted to the client device if the request is for on-demand deployment of the user productivity service. At least a portion of the user productivity service is transmitted to a server in the corporate network if the request is for on-premise deployment of the user productivity service.

RELATED APPLICATIONS

This application is related to U.S. application Ser. No. 13/326,174,titled “USER-DRIVEN CONFIGURATION,” filed Dec. 14, 2011; and is alsorelated to U.S. application Ser. No. 13/326,149, titled “INTEGRATEDPRODUCTIVITY SERVICES,” filed Dec. 14, 2011; and is also related to U.S.application Ser. No. 13/326,155, titled “RELEASE INDEPENDENT DEPLOYMENTOF USER PRODUCTIVITY SERVICES,” filed Dec. 14, 2011; and fullyincorporating the contents therein.

TECHNICAL FIELD

The present disclosure relates to software, computer systems, andcomputer implemented methods for deployment of services independent of aparticular deployment model.

BACKGROUND

Certain user productivity features, applications, add-ons, and/orupgrades may not be available to business applications because they mayhave outdated or legacy features and/or older user interface (UI)components. A complete upgrade of the business application must beperformed to update the business application with a new graphical userinterface (GUI) or new features. In some instances, however, theupgraded features are only a small portion of the full set of featuresavailable through the application. The upgraded features may also onlybe used by a small number of users relative to the total number of usersof the business application within a business organization. A particularuser may also prefer a certain layout or functionality associated withan existing business application but still be interested in certainnewer features. Different users with different roles, preferences, orinterests may be interested in different features when using thebusiness application. Further, in some cases, the newer features or UIcomponents may be provided by third party services and may not beimmediately compatible with an existing business application.

In some computing models, resources such as software and storage spaceare accessed by clients locally at, for example, a client's desktopcomputer. The software may be stored and executed from the client'slocal memory, and further upgrades or features of the software areprovided by installing new versions of the software directly on theclient computer. Likewise, the client computer may utilize only a localhard disk drive for storage space. The increased use of high bandwidthnetworks and data connections, as well as high capacity data storageservers, has resulted in the implementation of new and alternativecomputing models, such as cloud computing solutions. In cloud computingsolutions, resources, services, enhanced functionality, or software maybe provided to a client computer across a network. Cloud computingmodels may also be used to provide shared access and remote storage ofdata to users. In cloud computing solutions, computing resources areprovided as hosted services across a network, such as the Internet.

End users of software applications may frequently work in a corporateenvironment with an information technology (IT) department. Improvementsin the end users' productivity may require involvement of existing ITmaintenance and administration processes. For example, upgrades to thesoftware applications may be provided using on-premise deployment modelsinvolving installation of a complete software package provided by anexisting IT department. The end user may be limited to software versionsthat have been installed by the IT department if the end user's employerhas not upgraded to more up-to-date versions of the application. Inparticular, end users that work in heterogeneous environments mayinteract with other end users that use different versions of variousapplications. Certain end users may use web application user interfacetechnology when interacting with other systems or older versions of afront-end enterprise portal. The ever growing and changing demands ofbusinesses may dictate a need or desire for quick updates and release ofnew features or applications from software developers. In someinstances, an older version of an application is used because the endusers' employer may not have adopted the newest version. Accordingly,some end users of a particular application may be forced to interfacewith other end users of the particular application using differentversions of the same application. Further, the end user's productivitymay be limited by the lack of enhanced functionality and configurationoptions of the application. Users outside of the end user's ITenvironment may work with applications (similar to the end user'sapplication) that have a particular configuration of the applicationbased on the users' roles within the working environment. Theseconfigurations and preferences implemented by other users may beinaccessible to the user or may require a complete software upgrade dueto the restrictions inherent in an existing corporate IT infrastructure.

SUMMARY

The present disclosure involves systems, software, and computerimplemented methods for deployment of services independent of aparticular deployment model. One process includes operations forreceiving a selection for a user productivity service from a clientdevice, the client device located in a corporate network. A request fora particular method of deployment of the user productivity service isreceived. At least a portion of the user productivity service istransmitted to the client device if the request is for on-demanddeployment of the user productivity service. At least a portion of theuser productivity service is transmitted to a server in the corporatenetwork if the request is for on-premise deployment of the userproductivity service.

While generally described as computer implemented software embodied onnon-transitory media that processes and transforms the respective data,some or all of the aspects may be computer implemented methods orfurther included in respective systems or other devices for performingthis described functionality. The details of these and other aspects andembodiments of the present disclosure are set forth in the accompanyingdrawings and the description below. Other features, objects, andadvantages of the disclosure will be apparent from the description anddrawings, and from the claims.

DESCRIPTION OF DRAWINGS

FIG. 1 illustrates an example environment implementing various featuresof providing user productivity and integrated services within thecontext of the present disclosure;

FIG. 2 illustrates another example environment for providing userproductivity and integrated services within the context of the presentdisclosure;

FIGS. 3A-3G illustrate example screenshots of providing userproductivity and integrated services using an appropriate system, suchas the system described in FIG. 1;

FIGS. 4A-4B illustrate example screenshots of providing a configuratortool for allowing decoupled user-driven configuration of userproductivity and integration services using an appropriate system, suchas the system described in FIG. 1;

FIG. 5 illustrates an example diagram depicting release independentdevelopment and shipment of user productivity and integration servicesusing an appropriate system, such as the system described in FIG. 1;

FIG. 6 illustrates an example process for providing integrated userproductivity services using an appropriate system, such as the systemdescribed in FIG. 1;

FIG. 7 illustrates an example process for providing single approachconsumption of user productivity services using an appropriate system,such as the system described in FIG. 1;

FIG. 8 illustrates an example process for providing user-drivenconfiguration of application content packages using an appropriatesystem, such as the system described in FIG. 1; and

FIG. 9 illustrates an example process 900 for providingrelease-independent deployment of user productivity services using anappropriate system, such as the system described in FIG. 1.

DETAILED DESCRIPTION

This disclosure generally describes computer systems, software, andcomputer implemented methods for providing user productivity andintegrated services to an end-user. The user productivity and integratedservices may include augmented features integrated into an existingbusiness application through various deployment methods independent ofthe lifecycle or release of the existing business application. Theexisting business application may be complemented with additionalfeatures or even replaced with an entirely new business application. Theadditional features may include augmenting the user interface of theexisting business application with new graphical objects that mayenhance or complement the existing functionality and user interface ofthe business application based on the context in which the businessapplication is used by an end-user. In some implementations, theadditional features may include third party services or applications.

A flexible deployment model of the augmented features may also beprovided to allow an appropriate deployment suitable to the needs,preferences, or context of the end-user. In certain implementations, theaugmented features may be deployed through on-demand services,on-premise services, a combination of both on-demand and on-premiseservices, mobile services, or other suitable deployment methods.Further, the front-end and user interface integration aspects of theaugmented features may be decoupled from the backend lifecycle of theunderlying business application to allow for timely, efficient, anduser/context-specific integration of user productivity and third partyservices. In some implementations, the configuration aspects of the userproductivity and integrated services may be provided through differentdeployment models at different stages to simplify and streamline theconfiguration process. The configuration process may be initiatedthrough on-demand user interface services to allow discovery, setup, andfine-tuning of content packages for certain roles, work centers,navigations, pages, or gadgets. The configuration process usingon-demand services may be followed by deployment of the content packagescontaining the configuration data to run on-premise without connectionto the on-demand services. Accordingly, business users may configure thecontent packages to address user processes that meet the specific needsof a business organization.

For example, a business customer may want to configure defined roles andrun Work Centers within a corporate network. A set of UI integration andproductivity services (e.g., roles, work centers, page builders, worklists, assistance panels) may be able to be configured byLine-of-Business (LOB) units of the business customer, then loaded froma download site to be deployed and run inside the on-premise system. Inanother example, a business customer may receive a new application witha set of UI integration services embedded within the new application.The business customer may be given the ability to run the UI integrationservices on-premise or update, configure, and run the serviceson-demand.

A set of user productivity features may be integrated with an existingbusiness application based on the context associated with the businessapplication and the user of the business application. The set offeatures may be included as a context-sensitive augmentation of thecurrent business application or of the graphical user interface (GUI) ofthe current business application. In some implementations, thecontext-sensitive augmentation may include a side panel to the currentapplication, a menu or navigation tree, or a dedicated new applicationbuilt to optimize the usability and productivity of frequently neededuser interactions. Further, the context-sensitive augmentation mayinclude integration of third party services or user interfaces into thecurrent business application, such as third party search services orsocial networking services, for example, without modifying or upgradingthe current business application.

The augmented features may be delivered to a user independent of aparticular deployment model for an underlying business application or aparticular release or lifecycle of the business application. A user maybe able to access on-premise productivity features or on-demandproductivity features separately or in combination. A seamlessinterchange may be provided between different deployment models, such ason-premise, on-demand, or mobile deployment models. For example, certainusers may be given a selection between consuming landscape-wide UIintegration and productivity services via on-demand models or on-premisemodels. In some implementations, information technology (IT) groups orLine-of-Business (LOB) units within an organization may be able todecide whether UI integration and productivity services are consumedthrough on-demand services, or downloaded and applied for use within theorganization's on-premise landscape or on a particular user's desktop.

Generally, the functionality of the different applications is augmentedsuch that the augmented features are integrated with certain existingfeatures in the existing application based on similar or relatedfunctionality. For example, the existing application may provideinformation related to a geographic location of a customer in a salesorder. The existing application may be augmented with a third party mapsearch service to display the geographic location of the customer on amap. The particular address field of the customer in the existingapplication, however, may not be exposed to the map search service ascurrently implemented in the existing application. Accordingly, thecontext-sensitive augmentation may expose the address fields in theexisting application to the map search service without modifying theexisting application.

In some implementations, the particular augmentation applied to abusiness application may be based on the context associated with theuser of the business application or the features being used. In certaininstances, the augmented features or applications may need to beintegrated into an existing application based on the integration contextassociated with the different applications. Each release of a businessapplication may have different attributes, configurations, roles, oruser interfaces. The integration context may provide informationregarding the specific releases of the different applications orfeatures that are to be augmented with user productivity and integrationservices. The integration context may then be used to determine theparticular features or options that will be augmented on top of theexisting features in the current release of the underlying businessapplication. For example, in an older release of a business application,certain work list items may have been represented in a different waythan in a newer release. The augmented features, however, may simplypresent an approval or disapproval graphical object that allows the userto approve the work list item regardless of the business applicationrelease currently used. Accordingly, a business application may beaugmented with features that are independent of a specific release ofthe business application.

Some augmented features may be integrated with the existing applicationbased on a role context associated with a user of the existingapplication. In some instances, the role context may include informationdefining a certain role of a user of the existing application within abusiness organization. Certain features may be provided to the userthrough the context-sensitive augmentation based on the role of theuser. For example, a user with the role of a procurement manager withinan organization may be provided access to available business and marketinformation of a vendor and information associated with assigning avendor to a material in a material replenishment scenario. Another typeof context used to integrate augmented features may include a usercontext of the user of the existing application. The user context mayinclude information indicating personal preferences or habits thatinfluence the usability or productivity of the existing application. Forexample, based on the user context, augmented features may be providedto a user based on metadata indicating preferred user contact forrequesting information in certain scenarios or providing access to acalendar when the user performs certain tasks.

Other contexts may include a departmental, networking, or friendscontext. In some implementations, the departmental/networking/friendscontext may include information reflecting certain best practices when auser works within a particular department or within a network of peoplewhile using an existing application. For example, a customer serviceagent of an international ordering department may be required tocomplete a spreadsheet checklist for handling customer service requestsbefore an actual service request in a Customer Relationship Management(CRM) system can be processed. The augmented features for a businessapplication may accordingly include quick access to a customizedspreadsheet document for completing the customer service task when theuser is using the application in association with the internationalordering department. In another example, augmented features may beautomatically integrated into an application when other colleagueswithin a user's network are detected. In one example, a report may beautomatically generated for informing the user of how certain trustedmembers of the user's network value different reports associated withthe user's business organization.

The example contexts described above provide information for thefeatures, information, or graphical components to include in acontext-sensitive augmentation for the business application. The variouscontexts for providing augmented features may be end-user dependent,allowing various features or tools to be provided based on specificcontexts associated with a user without modifying or upgrading thebusiness application. Accordingly, the augmented features may bedirected at specific needs of a user while being independent of the lifecycle of the business application or a specific deployment model, andthe functionality of older applications may be used with newer featuresor third party services in a timely manner.

Turning to the illustrated example, FIG. 1 illustrates an exampleenvironment 100 for providing user productivity and integrated servicesto an end-user. The illustrated environment 100 includes or iscommunicably coupled with one or more servers 140 and one or moreclients 135, at least some of which communicate across network 112. Insome implementations, the one or more servers 140 provide a set ofservices to the client 135, and they may be logically grouped andaccessible within a cloud computing network 114. In general, environment100 depicts an example configuration of a system capable of providinguser productivity and integrated services to clients while beingindependent of a particular release, lifecycle or deployment model of anunderlying business application. The environment 100 also supports asystem capable of enabling users to configure content packagesassociated with the user productivity and integrated services throughdifferent deployment models at different stages of the configurationprocess.

The illustrated environment of FIG. 1 includes one or more clients 135.Each client 135 may be any computing device operable to connect to orcommunicate with other computing devices via the network 112 or with atleast the servers 140 or 190 using a wireline or wireless connection.Further, as illustrated by client 135 a, each client 135 includes aprocessor 118, an interface 117, a graphical user interface (GUI) 160 a,a client application 122, and a memory 120. In some implementations, aserver application 194 can be executed at a server 190 but accessed anddisplayed at client 135 in GUI 160 a. The server application 194 ishosted in memory 196 at server 190, which can be physically located onthe premises of client 135. In general, each client 135 comprises anelectronic computer device operable to receive, transmit, process, andstore any appropriate data associated with the environment 100 ofFIG. 1. It will be understood that there may be any number of clients135 associated with, or external to, environment 100. For example, whileillustrated environment 100 includes two clients (135 a and 135 b),alternative implementations of environment 100 may include a singleclient 135 communicably coupled to the servers 140, or any other numbersuitable to the purposes of the environment 100. Additionally, there mayalso be one or more additional clients 135 external to the illustratedportion of environment 100 that are capable of interacting with theenvironment 100 via the network 112. Further, the terms “client,”“user,” and “end-user” may be used interchangeably as appropriatewithout departing from the scope of this disclosure. Moreover, whileeach client 135 is described in terms of being used by a single user,this disclosure contemplates that many users may use one computer, orthat one user may use multiple computers.

As used in this disclosure, client 135 is intended to encompass apersonal computer, touch screen terminal, workstation, network computer,kiosk, wireless data port, smart phone, personal data assistant (PDA),one or more processors within these or other devices, or any othersuitable processing device. For example, each client 135 may comprise acomputer that includes an input device, such as a keypad, touch screen,mouse, or other device that can accept user information, and an outputdevice that conveys information associated with the operation of servers140 and 190 or the client 135 itself, including digital data, visualinformation, the client application 122, server application 194, or theGUI 160 a. Both the input and output device may include fixed orremovable storage media such as a magnetic storage media, CD-ROM, orother suitable media to both receive input from and provide output tousers of the clients 135 through the display, namely, the GUI 160 a.

Generally, example client 135 may be communicably coupled with a network112 that facilitates wireless or wireline communications between thecomponents of the environment 100 (i.e., between each client 135 as wellas between client 135 and servers 140 and 190), as well as with anyother local or remote computer, such as additional clients, servers, orother devices communicably coupled to network 112 but not illustrated inFIG. 1. In the illustrated environment, network 112 is illustrated as asingle network in FIG. 1, but may be a continuous or discontinuousnetwork without departing from the scope of this disclosure, so long asat least a portion of the network 112 may facilitate communicationsbetween senders and recipients. The network 112 may be all or a portionof an enterprise or secured network, while in another instance at leasta portion of the network 112 may represent a connection to the Internet.In some instances, a portion of the network 112 may be a virtual privatenetwork (VPN), such as, for example, the connection between the clients135 a and 135 b and one or more servers 140 and 190. Further, all or aportion of the network 112 can comprise either a wireline or wirelesslink. Example wireless links may include 802.11a/b/g/n, 802.20, WiMax,and/or any other appropriate wireless link. In other words, the network112 encompasses any internal or external network, networks, sub-network,or combination thereof operable to facilitate communications betweenvarious computing components inside and outside the illustratedenvironment 100. The network 112 may communicate, for example, InternetProtocol (IP) packets, Frame Relay frames, Asynchronous Transfer Mode(ATM) cells, voice, video, data, and other suitable information betweennetwork addresses. The network 112 may also include one or more localarea networks (LANs), radio access networks (RANs), metropolitan areanetworks (MANs), wide area networks (WANs), all or a portion of theInternet, and/or any other communication system or systems at one ormore locations.

In the illustrated environment 100, each of the clients 135 may belongto a network 112 that is maintained by an organization such as acompany. The organization may incorporate clients 135 into a securitydomain to reduce security risks to the organization's data accessiblevia network 112. Accordingly, communication between clients 135 andserver 190 within the organization's network 112 and computing devicesexternal to the organization, such as servers 140 within cloud computingnetwork 114 for example, may be governed by a firewall 130. Firewall 130may comprise any device or set of devices configured to monitor andcontrol data communications between different security domains (i.e.,between devices connected via network 112 and servers 140 within thecloud computing network 114). Firewall 130 can be implemented in eitherhardware or software or both. The organization may have an informationtechnology (IT) department that manages firewall 130 as well as theinstallation of applications on each client 135 and server 190.

Client 135 may have access to resources external to the firewall 130including computing devices 170, other networks such as the Internet,and servers 140 within cloud computing network 114. The servers 140within the cloud computing network 114 comprise a cloud computingplatform for providing cloud-based services. The terms “cloud,” “cloudcomputing,” and “cloud-based” may be used interchangeably as appropriatewithout departing from the scope of this disclosure. Cloud-basedservices can be hosted services that are provided by servers anddelivered across a network to a client platform to enhance, supplement,or replace applications executed locally on a client computer. Clients135 can use cloud-based services to quickly receive software upgrades,applications, and other resources that would otherwise require a lengthyperiod of time before the resources can be delivered to the client 135.

Client 135 may receive or implement applications using variousdeployment models such as through on-demand services or on-premiseservices. As described in the present disclosure, on-demand services caninclude multiple types of services such as products, actionableanalytics, enterprise portals, managed web content, compositeapplications, or capabilities for creating, integrating, and presentingbusiness applications. For example, the cloud-based implementation ofthe present disclosure can allow clients 135 to transparently upgradefrom an older user interface platform to newer releases of the platformwithout loss of functionality. Users of a server application 194 canalso obtain suggested configuration settings for use with serverapplication 194 based on user context data associated with the user.Based on the user's own self configuration settings and on user contextdata comprising situational data associated with the user,recommendations for increasing productivity for the user can be providedto the user.

On-demand services can be hosted services that are provided over anetwork such as the Internet in a cloud computing implementation. Insome implementations, the hosted services are computing resources suchas business applications, software, data, and storage space that arestored or located at servers within the cloud computing network but thatare provided to an end-user directly over the Internet or accessed bythe end-user from a web browser. Thus, an existing business applicationcan be complemented with additional features or even replaced with anentirely new business application through the cloud computing networkwithout the installation of new software on a client computer or theinvolvement of an information technology (IT) department. In addition,data for improving user productivity can be shared among multipleend-users through the cloud computing network such as, for example,preferred business application configuration data or other informationassociated with best practices. To meet the ever growing and changingdemands of businesses, a user of a business application can be providedwith a flexible, integrated, and “self-service” work environment.

On-premise services can include various services provided to client 135from within a business organization's security domain, such as servicesdownloaded from servers (e.g., server 190) behind the firewall 130. Thenetwork protected by the firewall 130 may be an internal network formembers of the business organization. In certain instances, the servicesprovided through on-premise deployment may benefit from securitymeasures provided by the firewall 130, an IT department of the businessorganization, or other security features provided by the businessorganization for devices in the same company network.

Augmented features may be provided in a flexible manner independent of aparticular deployment model and based on the needs of the end-user.On-demand deployment may be more appropriate for certain situationswhile on-premise deployment may be better in other instances. Forexample, users can register in a cloud-based environment which allowsthe users to download additional features and capabilities to enhancethe user's productivity on demand rather than relying on on-premiseapplications provided by a user's employer, for example, to increaseuser productivity features. The users can also store the user contextdata on a cloud-based server, which allows sharing knowledge with otherusers and increasing the speed at which new user productivity featuresare provided, as well as improved integration with other web-basedsolutions in the cloud-computing network. On-demand services may also beless costly to maintain from a hardware or operational perspective.On-premise services may provide increased security as the services arerunning behind a firewall 130, which may limit the amount of traffic toand from external sources. Accordingly, end-users may not be restrictedto a specific deployment model and may be given the flexibility to useone or more different deployment models, including using multipledeployment models for different aspects of the augmented features. Inthe illustrated example, a user may utilize user productivity andintegration services via on-demand services implemented by a UIintegration module 155 at a server 140 a in the cloud-computing network.Alternatively or in addition, the user productivity and integrationservices may be provided to the user via on-premise services implementedby a UI integration module 195 at a server 190 behind a firewall 130 ofa business organization.

Additional on-demand services can also be implemented using thetechniques described in the present disclosure. A tagging infrastructureand application interrogation APIs (application programming interface)can be used to augment and enhance existing applications. Applicationscan be interrogated to identify data objects for annotation via tags.The cloud-computing environment can then attach on-demand services toparticular annotated and tagged objects such as search, mail, andfinancial data services. Thus, different applications and services canbe coupled and augmented without changing the source code to theunderlying applications. Moreover, on-demand services for automatingtasks can record user interaction sequences and play the sequences backas needed so that users do not have to repeat repetitive tasks. Personalworkflows can be optimized and elements of an application can work moreeffectively together using on-demand services for automating tasks. Inaddition, collaboration and decision making tools can be integrated intothe existing customer landscape using on-demand services. Also, userscan be enabled to create portal pages containing static content inconjunction with applications. Still further, existing applications canbe simplified using on-demand services so that only the elements andinformation needed for the current task performed by the application areshown to a user.

In general, server 140 a is any server that stores one or more hostedapplications 156, where at least a portion of the hosted applications156 are executed via requests and responses sent to users or clientswithin and communicably coupled to the illustrated environment 100 ofFIG. 1. For example, server 140 a may be a Java Platform, EnterpriseEdition (JEE)-compliant application server that includes Javatechnologies such as Enterprise JavaBeans (EJB), JEE ConnectorArchitecture (JCA), Java Messaging Service (JMS), Java Naming andDirectory Interface (JNDI), and Java Database Connectivity (JDBC). Insome instances, the server 140 a may store a plurality of various hostedapplications 156, while in other instances, the server 140 a may be adedicated server meant to store and execute only a single hostedapplication 156. In some instances, the server 140 a may comprise a webserver, where the hosted applications 156 represent one or moreweb-based applications accessed and executed via network 112 by theclients 135 of the system to perform the programmed tasks or operationsof the hosted application 156.

At a high level, the server 140 a comprises an electronic computingdevice operable to receive, transmit, process, store, or manage data andinformation associated with the environment 100. The server 140 aillustrated in FIG. 1 can be responsible for receiving applicationrequests from one or more server applications 194 associated with theclients 135 of environment 100 and responding to the received requestsby processing said requests in the associated hosted application 156,and sending the appropriate response from the hosted application 156back to the requesting server application 194. Alternatively, the hostedapplication 156 at server 140 a can be capable of processing andresponding to local requests from a user accessing server 140 a locally.Accordingly, in addition to requests from the external clients 135illustrated in FIG. 1, requests associated with the hosted applications156 may also be sent from internal users, external or third-partycustomers, other automated applications, as well as any otherappropriate entities, individuals, systems, or computers.

As used in the present disclosure, the term “computer” is intended toencompass any suitable processing device. For example, although FIG. 1illustrates a group of servers 140, environment 100 can be implementedusing computers other than servers, including a server pool. Indeed,server 140 may be any computer or processing device such as, forexample, a blade server, general-purpose personal computer (PC),Macintosh, workstation, UNIX-based workstation, or any other suitabledevice. In other words, the present disclosure contemplates computersother than general purpose computers, as well as computers withoutconventional operating systems. Further, illustrated server 140 may beadapted to execute any operating system, including Linux, UNIX, Windows,Mac OS, or any other suitable operating system. According to oneembodiment, server 140 may also include or be communicably coupled witha mail server.

In the present implementation, and as shown in FIG. 1, the server 140 aincludes a processor 154, an interface 152, a memory 150, and one ormore hosted applications 156. The interface 152 is used by the server140 a for communicating with other systems in a client-server or otherdistributed environment (including within environment 100) connected tothe network 112 (e.g., client 135, as well as other systems communicablycoupled to the network 112). Generally, the interface 152 compriseslogic encoded in software and/or hardware in a suitable combination andoperable to communicate with the network 112. More specifically, theinterface 152 may comprise software supporting one or more communicationprotocols associated with communications such that the network 112 orinterface's hardware is operable to communicate physical signals withinand outside of the illustrated environment 100.

As illustrated in FIG. 1, server 140 a includes a processor 154.Although illustrated as a single processor 154 in FIG. 1, two or moreprocessors may be used according to particular needs, desires, orparticular embodiments of environment 100. Each processor 154 may be acentral processing unit (CPU), a blade, an application specificintegrated circuit (ASIC), a field-programmable gate array (FPGA), oranother suitable component. Generally, the processor 154 executesinstructions and manipulates data to perform the operations of server140 and, specifically, the one or more plurality of hosted applications156. Specifically, the server's processor 154 executes the functionalityrequired to receive and respond to requests from the clients 135 andtheir respective client applications 122 or server applications 194, aswell as the functionality required to perform the other operations ofthe hosted application 156 or UI integration module 155.

Regardless of the particular implementation, “software” may includecomputer-readable instructions, firmware, wired or programmed hardware,or any combination thereof on a tangible and/or non-transitory mediumoperable when executed to perform at least the processes and operationsdescribed herein. Indeed, each software component may be fully orpartially written or described in any appropriate computer languageincluding C, C++, Java, ABAP (Advanced Business ApplicationProgramming), Visual Basic, assembler, Perl, any suitable version of4GL, as well as others. It will be understood that while portions of thesoftware illustrated in FIG. 1 are shown as individual modules thatimplement the various features and functionality through variousobjects, methods, or other processes, the software may instead include anumber of sub-modules, third party services, components, libraries, andsuch, as appropriate. Conversely, the features and functionality ofvarious components can be combined into single components asappropriate. In the illustrated environment 100, processor 154 executesone or more hosted applications 156 on the server 140 a.

At a high level, each of the one or more hosted applications 156 is anyapplication, program, module, process, or other software that mayexecute, change, delete, generate, or otherwise manage informationaccording to the present disclosure, particularly in response to and inconnection with one or more requests received from the illustratedclients 135 and their associated client applications 122 or serverapplications 194. In certain cases, only one hosted application 156 maybe located at a particular server 140. In others, a plurality of relatedand/or unrelated hosted applications 156 may be stored at a singleserver 140, or located across a plurality of other servers 140, as well.In certain cases, environment 100 may implement a composite hostedapplication 156. For example, portions of the composite application maybe implemented as Enterprise Java Beans (EJBs) or design-time componentsmay have the ability to generate run-time implementations into differentplatforms, such as JEE (Java Platform, Enterprise Edition), ABAP(Advanced Business Application Programming) objects, or Microsoft's.NET, among others. Additionally, the hosted applications 156 mayrepresent web-based applications accessed and executed by remote clients135 or server applications 194 via the network 112 (e.g., through theInternet). Further, while illustrated as internal to server 140, one ormore processes associated with a particular hosted application 156 maybe stored, referenced, or executed remotely. For example, a portion of aparticular hosted application 156 may be a web service associated withthe application that is remotely called, while another portion of thehosted application 156 may be an interface object or agent bundled forprocessing at a remote client 135. Moreover, any or all of the hostedapplications 156 may be a child or sub-module of another software moduleor enterprise application (not illustrated) without departing from thescope of this disclosure. Still further, portions of the hostedapplication 156 may be executed by a user working directly at server140, as well as remotely at client 135.

As illustrated, server 140 a can also include a UI integration module155 that provides context-specific augmentation of an existing businessapplication by integrating additional features or UI components withoutmodifying the existing business application. As used in the presentdisclosure, the UI integration module 155 may be separate from thehosted application 156, while in other instances, the UI integrationmodule 155 may be embedded within or part of the hosted application 156or one or more other hosted applications. In some implementations, theadditional features and services provided by the UI integration module155 are designed to augment an existing transaction or application andcan be provided graphically, such as in the form of a side panel objectthat is displayed concurrently with the user interface of the existingapplication. The side panel can interact with existing applications andtransactions and visually represent additional user productivityservices based on a context associated with the user. In certainimplementations, the UI integration module 155 may integrate specificfeatures into the existing application based on one or more contexts,such as an integration context, a role context, a user context, or adepartmental/network/friend context, for example. The UI integrationmodule 155 may also allow or facilitate sharing of contextualinformation among related users within a network to increase userproductivity. The side panel object may integrate the settings,features, or applications used by other users sharing similar contextualinformation with a current user of an existing application. For example,users sharing similar roles, departments, or preferences may bepresented with information related to the settings or features of theother similar users.

The side panel object may integrate external or third party servicesinto an existing application to improve, extend, or complement thefunctionality within the existing application. For example, the sidepanel can act as a document management service allowing users to add andstore, via the side panel, attachments relevant to the user's currentworking context. Existing services provided in a business applicationcan also be enhanced via the side panel. For example, in addition tobasic help content provided by an on-demand application, users can alsointegrate existing help content from a hosted environment or any otherhelp providing environments. Furthermore, such help information can beshared among other users via on-demand services.

In general, the server 140 a also includes memory 150 for storing dataand program instructions. Memory 150 may include any memory or databasemodule and may take the form of volatile or non-volatile memoryincluding, without limitation, magnetic media, optical media, randomaccess memory (RAM), read-only memory (ROM), removable media, or anyother suitable local or remote memory component. Memory 150 may storevarious objects or data, including classes, frameworks, applications,backup data, business objects, jobs, web pages, web page templates,database tables, repositories storing business and/or dynamicinformation, and any other appropriate information including anyparameters, variables, algorithms, instructions, rules, constraints, orreferences thereto associated with the purposes of the server 140 a andits one or more hosted applications 156. Still further, memory 150 mayinclude any other appropriate data, such as VPN applications, firmwarelogs and policies, HTML files, data classes or object interfaces,unillustrated software applications or sub-systems, firewall policies, asecurity or access log, print or other reporting files, as well asothers.

While FIG. 1 is described as containing or being associated with aplurality of elements, not all elements illustrated within environment100 of FIG. 1 may be utilized in each alternative implementation of thepresent disclosure. For example, although FIG. 1 depicts a server-clientenvironment implementing a hosted application 156 at server 140 that canbe accessed by client computer 135, in some implementations, server 140can execute a local application that features an application userinterface accessible to a user directly utilizing GUI 160 b to injectsoftware components representing user productivity and integrationservices to the application user interface. Additionally, one or more ofthe elements described herein may be located external to environment100, while in other instances, certain elements may be included withinor as a portion of one or more of the other described elements, as wellas other elements not described in the illustrated implementation.Further, certain elements illustrated in FIG. 1 may be combined withother components, as well as used for alternative or additional purposesin addition to those purposes described herein.

FIG. 2 illustrates another example environment 200 for providing userproductivity and integration services to a client computer 135 a.Specifically, FIG. 2 represents a concrete diagram of user productivityservices that can be downloaded from a cloud-based network or the andrun either locally, on-premise, or on the cloud. Tools, configurationand modeling capabilities can be done performed and implementedcentrally from the cloud, without a need for those tools, configuration,and modeling capabilities to be available and/or bundled for on-premiseusage. As depicted in FIG. 2, a client computer 135 a may reside behinda firewall 130 of a business organization or company. The firewall 130may provide security to resources within the company network. In someimplementations, the company network may include various servers forproviding different services to clients behind the firewall 130 or otherresources in the company network. For example, a server 212 may host anEnterprise Resource Planning (ERP) system configured to manage roles,profiles, and authorization data to support clients in the companynetwork in performing various tasks. The role maintenance functionalityprovided by the ERP server 212 may automate various processes based onuser roles and allow the client 135 a flexibility in implementingauthorization plans based on roles of various users within the companynetwork. Another server 214 within the company network may host aCustomer Relationship Management (CRM) system. The company may also havea server 216 acting as a portal to provide a central location foraccessing various resources or allowing users within the company networkto access resources outside the firewall 130. In some instances, aninstallation server 220 within the company network may allow users inthe company to download and install applications or files behind thefirewall 130. Accordingly, a user of client 135 a may access on-premiseservices through servers 212, 214, 216, and 220. Further, although notdepicted, other servers in the company network may provide additionalservices to clients behind firewall 130.

In some implementations, components behind the firewall 130 may accessresources outside the firewall 130, such as resources provided through acloud network 114 or other on-demand services. Various servers withinthe cloud network 114 may host on-demand services, such as adownload/update site 232, a runtime site 234, or a tools andconfiguration site 236. In general, the on-demand services may beprovided to clients within a company network without requiring companyservers to host the on-demand services. In some implementations,applications or other software may be downloaded by client 135 a orother clients directly from a server in the cloud network 114 hosting adownload/update site 232. Other on-demand services may include runtimecomponents that are integrated into applications running on the client135 a at runtime. The runtime components may be provided by servershosting a runtime site 234 as depicted in FIG. 2. The runtime componentsmay include features based on users, groups, or roles associated withthe client 135 a, or other user interface components or augmentedfunctionality, including shells, cockpits, dashboards, pages, microapps,gadgets, gadgets, or catalogs for applications running on client 135 a.In some implementations, the on-demand services provided by the runtimesite 234 may include personalization, collaboration, or centralconfiguration features to enhance the user productivity of client 135 a.

Each of the services 232, 234, 236 in the cloud network 114 may operatein connection to provide context-specific on-demand services to client135 a that are decoupled from the lifecycle of applications running onthe client 135 a. In certain implementations, for example, a user of abusiness application on client 135 a requests an on-demand serviceavailable from the cloud computing network 114. User context metadataassociated with the business application is identified and transmittedto the cloud computing network 114. Updated metadata associated with theon-demand service comprising additional features of the businessapplication is received from the cloud computing network. The updatedmetadata is then applied to a user interface associated with thebusiness application, allowing the user to utilize the requestedon-demand service without acquiring additional software for installationon client 135 a. In other implementations, the user of the businessapplication may store configuration settings of the businessapplication. The configuration settings and situational data associatedwith the user are transmitted as user context data to a server in thecloud computing network 114. Based on the user context data,recommendations for improving productivity such as suggestedconfiguration settings are generated and transmitted to the user atclient 135 a.

Some of the on-demand services may include context-specific userproductivity and integration services provided by a UI integrationmodule 155 as described above in connection with FIG. 1. In someimplementations, a user interface of an application running on theclient 135 a may be augmented with a shell component at runtime, asdescribed in further detail below in relation to FIG. 3A, to provide avisual framework for integrating additional features into theapplication. The additional features may include graphical componentsthat provide an updated user interface as well as augmentedfunctionality related to existing features in the application. The newgraphical components supported by the shell may include a side panelwith additional features or third party services that enhance userproductivity for the application based on various contexts associatedwith a user of the application. Other graphical components may also beprovided based on context, such as dashboards, pages, or gadgets.

Although the context-specific user productivity and integration servicesmay be provided as on-demand services through the cloud network 114, theservices may also be provided as on-premise services through serverswithin a company network, as illustrated in FIG. 2. The installationserver 220, for example, is located behind the firewall 130 and may hostvarious runtime and configuration components for clients within thecompany network. Some of the components hosted by the installationserver 220 may include many of the same services provided through theruntime site 234 in the cloud network 114. Accordingly, a user of client135 a may not be restricted to a single deployment model when accessingthe context-specific user productivity and integration services.Instead, different deployment models may be used to provide augmentedfeatures to client 135 a, including through a cloud network 114 as anon-demand service or through services hosted by servers within a companynetwork of the client 135 a.

The landscape illustrated in FIG. 2 may allow for business-driven,decoupled configuration of application content packages. In someinstances, the original developers of a business application may not beaware of newer developments in technology, business practices, orspecific roles or needs of a business customer or organization. Forexample, the original developers of the business application may havebeen unaware of how new social networking applications and trends couldbe integrated into a company's business processes. Further, individualusers may have specific needs for certain new features that may not beused by a significant number of other users in the organization. Theindividual user, however, may have specialized knowledge in a particulararea such that the new features would be beneficial to the individualuser, but due to the specialized nature of the feature, a full-scaleupdate of the entire business application may not be justified.Accordingly, the UI integration and user productivity services may bedecoupled from the lifecycle and deployment of the business applicationto allow members of the business customer who are more familiar with therequirements of the organization to self-service the integrationservices. Business customers may initiate development of configurableaspects of a business application and receive content packages fromservices provided through the cloud network 114 and then, in turn,implement the content packages as on-premise services to clients withinthe company network.

For example, many of the augmented features may originate from adownload/update site 232 in the cloud network 114. In some instances, anIT department, LOB unit, stakeholder, partner, or other lead userswithin the company may manage configuration of various aspects of abusiness application. These members of the company may be in the bestposition to determine the new roles, implementations, practices, ornavigation requirements for the integration services. Accordingly, thelead user may access configuration services provided through the cloudnetwork 114, such as using the tools and configuration site 236, todiscover, setup, and fine-tune content packages suited to the needs andpreferences of members of the company. In some implementations, thetools and configuration site 236 are provided as on-demand services andmay include a configurator tool that allows a user to configure theintegration services that will be delivered based on the functionalityof a back-end system running the business application. The lead usersmay, for example, define or model certain roles within the company usingthe tools and configuration site 236 to define permissions,best-practices, documents, or other data associated with those roles. Insome instances, the content packages may include work centers,navigation centers, pages, gadgets, or other features that may beintegrated into an existing application. As illustrated in FIGS. 4A-4B,for example, a configurator tool may allow user-driven configuration andselection of specific tables, columns, or links to different servicesthat can be integrated into a user interface of a business application.

The content packages configured by the lead users may then be downloadedto different servers in the company network, such as depicted in states(a), (b), (c), or (e), before they are distributed to clients ason-premise services through on-premise servers 212, 214, 216, or 220.The augmented features may be downloaded to the installation server 220at state (e), for example, before they are downloaded and installed atclient 135 a during state (g). Accordingly, a lead user may configureand obtain certain UI integration and user productivity servicesinitially through on-demand services by receiving content packages atcorporate servers within the company network. The lead user, ITdepartment, or other business unit may then manage and deploy thereceived content as on-premise services for clients 135 a in the companynetwork.

Alternatively, some applications and updates may be downloaded ason-demand services directly from the download/update site 232 by client135 a as depicted in state (d). In some instances, a new applicationthat already contains the UI integration and productivity services maybe downloaded to client 135 a directly from the cloud network 114. Oncedownloaded, however, the user may be given the ability to run the UIintegration and productivity services on-premise or to update,configure, and run the services on-demand. Further, the features may beimplemented at runtime of the business application running on client 135a, which may require transmission of the augmented features from thedownload/update site 232 to the runtime site 234 in the cloud network114, as represented in state (f), before the features are integratedinto the application at client 135 a at runtime. Additional flexibilitymay be provided to the user of client 135 a by distributing differentfeatures or stages of the user productivity and integration servicesthrough different channels. Although separate data and user interfacecomponents may typically be consolidated on an application server as acentral location for distributing services to client 135 a, the data anduser interface components may instead be obtained by client 135 a fromdifferent sources and different deployment models, as depicted in thedifferent distribution channels represented by states (a)-(g) in FIG. 2.Accordingly, the augmented features may be provided through theappropriate channel based on the particular context associated with theclient 135 a.

FIGS. 3A-3G illustrate example screenshots of context-specific userproductivity and integration services provided for an existingapplication. As seen in FIG. 3A, a user interface of an existingapplication 302 may be augmented with a shell component 304. Theexisting application 302 may be a legacy business application that formsa core application for a business organization, a frequently usedapplication, or other application that may not include certain featuresthat are available through upgrades or integration services. Forexample, in some instances, a company may not obtain the latest upgradefor a legacy business application due to prohibitive cost, deficientresources, lack of need, needing only specific features in an upgrade,or other reasons. In other cases, a business application may receiveupdates to some of its functionality, but elements of its user interfacemay remain largely unchanged. In certain instances, the layout of abusiness application or the way the application interacts with the usermay not be easily changed. Certain augmented features, however, maystill be provided to users of the legacy business application throughuser productivity and integration services without requiring an upgradeor modification of the core functionality or user interface of thebusiness application.

As illustrated in the example screenshot 300 a of FIG. 3A, for example,a shell component 304 is generated adjacent to or around the userinterface of the legacy business application 302. The user interface ofthe business application 302 may remain unchanged, but the shellcomponent 304 may include an additional graphical object that presentsadditional functionality to a user that may not have been available withthe current version of the business application 302. In some instances,the additional functionality provided in the shell component 304 may bebased on a user role associated with the user. For example, the businessapplication 302 may include many features and functions that aredirected at various roles within a business organization. A single userhaving a particular role, however, may only need or be allowed to accessa portion of the entire functionality of the business application. Theshell 304 may enhance navigation of existing parts of the businessapplication 302 based on the role of the user in a business process. Inthe illustrated example, the shell 304 may present options to navigatethrough certain documents, allowing the user to display or performvarious tasks related to the documents. In some instances, the user mayonly be allowed to navigate to the documents that are permitted forusers having the same role. Although the user may be able to access thedocuments using the user interface of the business application 302, theshell 304 may provide quick navigation to relevant documents based onthe user's role. At the same time, the user may still use the existingand unchanged features of the business application 302.

In some implementations, the shell 304 provides a desktop component forthe business application 302 that is configured to access metadataassociated with the user's role within a business organization. Based onthe user's metadata, certain features can be dynamically injected intothe user interface. The features presented to the user of the businessapplication 302 may change based on the changing role of the user withinthe organization. Further, the business application 302 may beconfigured to not only be updated with additional features and optionsin response to changes to a user's role metadata but also in response toexternal status changes such as changes in the business' status or thestatus of third party business entities related to the user. Apersistent business context is applied to a user's application workspacethat ensures the application workspace reflects changes to businessentities and applicable business processes that are of interest to theuser or that are associated with the user's role within the business.Accordingly, the application workspace may be updated based onidentification of new third party services or changes to existing thirdparty services.

FIG. 3B illustrates an example screenshot 300 b of additional userproductivity and integration services provided for a businessapplication 302. In some implementations, a side panel object 306 mayalso be presented adjacent to the user interface of the businessapplication 302. The side panel 306 may include various options tocomplement the functionality of the business application 302 based on acontext associated with the user of the business application 302. Thecontext of the user may include a user role, similar to the functionsprovided in the shell 304, but may also include various other contextsupon which the options in the side panel 306 are based. The integrationcontext, role context, user context, departmental/networking/friendscontext, or a combination of these contexts or other contexts may beused to determine the augmented features provided in the side panel 306.In some implementations, for example, the functionality currentlydisplayed in the user interface portion of the business application 302may affect the augmented features displayed in the side panel 306 basedon the integration context. The particular role or preferences of theuser of the business application 302 may also determine the particularaugmented features presented in the side panel 306 based on the role oruser context.

In certain implementations, the augmented features in the side panel 306for a particular user may be based on preferences of other users asdetermined by a departmental/networking/friends context. For example,users within a business organization may share their preferences or thefunctionality that they frequently use or recommend using to other userswithin certain networks. In some instances, an action taken by aparticular socially connected or otherwise related user may be providedin the side panel 306, such as by listing information or links used bythe related user. For example, a particular link to additionalfunctionality may include a statement such as “Link added by Markus C.”or “Report added by Filip M.” A user may share preferences, actions,and/or activities with other users in the same department or sub-group,for example, or with “friends” in a social networking group. In certaininstances, a particular user may also “follow,” or track the status of,other users to determine certain best practices or commonly usedsettings or features. Individual users or groups may determine whataspects of the side panel 306 are shared with what groups of users. Forexample, the components in the side panel 306 for each user may betailored specifically for that user, but those components may be sharedwith other users in different scenarios. Users may choose to sharecertain functionality in a side panel 306 with other users, or otherusers may choose to view the components that other users have in theirside panel 306, depending on the permission settings chosen by the otherusers. Accordingly, the side panel 306 may display various featuresbased on the departmental/networking/friends context of the user. Insome implementations, users may share documents that are appropriate forcertain business contexts with other users within adepartmental/networking/friends context. The user who is sharing aparticular document may control authorization of the users that arepermitted to view the document. At least one benefit of the sharing offeatures, settings, or preferences among groups of users is quickscalability and dissemination of new functionality that may nototherwise be used by end-users without requiring upgrades to existingbusiness applications.

As illustrated in FIG. 3B, the features presented in the side panel 306may be specific to the functionality presented in the businessapplication and the context associated with the user. The side panel 306may include links to functionality that directly enhance thefunctionality of the business application 302 and that is likely helpfulto the user. If the user is viewing a particular document in thebusiness application 302 user interface, for example, the side panel 306may display an option 306 a to view the document flow associated withthe document displayed in the business application 302 or allow the userto access an overview 306 b of all related documents in the system.

A link in the side panel 306 may lead to other pages or windowsdisplaying additional information associated with the document displayedin the business application 302. As illustrated in the examplescreenshot 300 c of FIG. 3C, a document flow window 308 may be displayedif the user clicks on the link 306 a depicted in the side panel 306. Theflow of the particular document may be determined from the businessapplication 302 and displayed in the document flow window 308.

In some implementations, a user of the user productivity and integrationservices or an administrator associated with the user's businessorganization may program customized content to include in the side panel306. For example, users or administrators may develop new, customizedfunctionality to include in the side panel 306 or even a new side panel306 implementation using a page builder. As illustrated in the examplescreenshot 300 d of FIG. 3D, for example, customizable mashup components306 c and 306 d, also known as gadgets or chips, may be customprogrammed for the side panel 306 to allow a user to view master datarelated to certain functions or documents associated with the businessapplication 302. The mashup components 306 c or 306 d, or gadgets, canbe a webpage, application, or part of an application such as a module,component, service, or subroutine that contains data or functionalitythat can be combined with another application or component, such as thebusiness application 302 or side panel 306, into a new service orarranged in a particular layout along with other components to present acustomized arrangement of applications for convenient access to a user.Specifically, the on-demand services provided by the side panel 306 canbe included in or represented as software components called mashupcomponents or gadgets 306 c or 306 d. Users can build the gadgets 306 cor 306 d from existing content elements of business applications such asscreens, portal views, or dashboards. The gadgets can be visuallyrepresented as a user interface element that is easily moved from onelocation to another within the GUI 160 a of a client computer 135 a.Further, the gadgets can also be “mashable” in the sense that they canbe linked with other components or with an underlying application fordata flow. That is, input and output ports from one gadget can beconnected to input and output ports of another gadget or application.

In some implementations, the gadgets 306 c or 306 d can also beincorporated into the side panel 306 by applying tagging data to dataobjects used by an application. Existing applications can be augmentedand enhanced through a tagging infrastructure that associates dataobjects in an application with on-demand services. Tags can be appliedto a data object that are merely descriptive of the data object, or thetags can be additional data linking the data object to a softwarecomponent such as, for example, a gadget 306 c or 306 d. The taggingdata applied to data objects helps facilitate user-intuitive extensionof the functionality of current applications that do not necessarilyhave tagging capabilities. In some implementations, data objects can begraphical elements in the user interface of the application.Specifically, a business application 302 can be interrogated andparticular data objects associated with the business application 302 canbe annotated via tags. The existing personalization infrastructure ofthe business application 302 can be used to apply tagging data to dataobjects used by the application. The tagging data is not stored for auser interface element or a field of the user interface element but forbound data objects underlying the user interface element. The taggingdata is stored in the same way as other kinds of personalization datafor the business application 302. The gadgets 306 c or 306 d can then beexecuted using the tagged data objects as input values when the taggeddata objects are selected. Thus, various user interface elements of thebusiness application 302 can be linked with gadgets to enhance thefunctionality of the application 302.

FIG. 3E illustrates another example screenshot 300 e of augmentedfeatures that may be included in a side panel 306. In someimplementations, context-specific on-demand analytic components may beautomatically generated and included in the side panel 306 based on thecontext. For example, a user may select a mashup component 306 c fromthe screenshot depicted in FIG. 3D to view master data in the businessapplication 302. The business application 302 may display the masterdata in the user interface and, as illustrated in FIG. 3E, analyticon-demand services may be automatically called and displayed ascomponents 306 e and 306 f in the side panel 306. The analyticcomponents 306 e and 306 f may display information based on the contextof the master data presented in the business application 302 userinterface. In some implementations, the analytic information may beobtained from on-demand services in the cloud network 114 or fromon-premise services in the company network associated with the client135 a and presented using a Business Context Viewer in the side panel306.

FIG. 3F illustrates another example screenshot 300 f of augmentedfeatures that may be included in a side panel 306. In someimplementations, the side panel 306 may display a variety of webservices available to the user based on the content presented in thebusiness application 302 user interface. For example, links to thirdparty web services may be presented in the side panel 306 to allow theuser to obtain additional information about currently presented data. Inthe illustrated example, the business application 302 user interface maycontain data related to a particular company. Accordingly, the sidepanel 306 may present links 306 g to search services to obtain news,stock quotes, addresses, or geographic landmarks associated with theparticular company. The selection of a link in the side panel 306 mayautomatically initiate a request to the appropriate web service. Asillustrated in the example screenshot 300 g of FIG. 3G, for example, anew window 310 is displayed with search results from a search servicefor current news related to the particular company.

FIGS. 4A-4B illustrate example screenshots 400 a and 400 b of aconfigurator tool for allowing decoupled user-driven configuration ofuser productivity and integration services. In some implementations, aconfigurator tool is provided to allow a user to configure variousaspects of an application or user productivity service that will beintegrated with a business application based on the configuration of aback-end system running the business application. The configurator toolmay be a centralized tool provided as an on-demand service, such asthrough a tools and configuration site 236 in a cloud network 114, asillustrated in FIG. 2. Turning to the illustrated example, FIG. 4Aillustrates a business worklist configurator 402 tool that allows a userto configure the functionality and presentation of an application orservice to be integrated with an existing business application. A firstportion 404 of the configurator 402 presents fields populated withvarious details and options relating to the back-end systems runningbusiness applications. A back-end system may be any one or more servershosting the business application or storing data associated with thebusiness application for one or more clients.

For example, a plurality of back-end systems may be presented in adestination field 406 to allow a user to choose the back-end systemdestination for the configured services. The user may also choose theworklist type 408 and/or business application 410 associated with theconfigured services. The business worklists may include metadata forconfiguring and accessing particular application objects and functions,allowing efficient access to the application objects and functionswithout complex navigation through standard transactions involving theapplication's user interface. Business worklists can be generatedautomatically based on metadata concerning a user's role within anorganization. Alternatively, business worklists can be manually createdby users based on the user's own preferences or based on recognized bestpractices that can be shared across a network with other users. Usersthat share similarities in roles within their respective organizations,for example, may share their business worklists, or access toautomatically generated worklists may be given to other users. Thebusiness worklists can be applied to an application to automaticallyconfigure the application or incorporate on-demand services into theapplication according to user preferences, best practices, or rolemetadata as defined in the business worklists. Further, the businessworklists can be provided to mobile devices so that the content andconfiguration data of the application can be easily accessible on mobiledevices. A user first selects a business worklist to be made availableon a mobile device, and a gadget can be configured to push the businessworklist and associated data to a mobile gateway, where the businessworklist can be transferred to the mobile device. Thus, businessworklist functionality and self-service mobility can be instantlydelivered to users of the application and business worklists.

In some implementations, the user may define queries 412 for performingspecific tasks on the appropriate back-end systems. The user may choose,for example, to query a particular back-end system for all flightinformation relating to different airlines if the user productivityservice is for airline worklists. A second portion 414 of theconfigurator tool 402 may present options for a user to design thevisual appearance of the user productivity service. Various tools may beprovided to allow the user to designate and configure templates for theuser interface aspects of the user productivity service.

FIG. 4B illustrates a screenshot 400 b of a user productivity serviceconfigured using the configurator tool in FIG. 4A. As illustrated inFIG. 4B, a user productivity service for an airline may allow users tosearch for flights, which may be displayed in a table 420 of flights.The search results may be based on the queries 412 configured using theconfigurator tool 402 described in relation to FIG. 4A. Relevant data422 associated with each flight, such as the airline, connection number,flight date, and other data in the back-end system, may be presented inthe flight table 420. In some implementations, additional data may besearched through other action objects 424, such as querying theassociated back-end system for all sales orders or all purchase ordersrelated to the displayed flights.

FIG. 5 illustrates an example diagram 500 depicting release independentdevelopment and shipment of user productivity and integration services.In some implementations, the front end of a business application and theUI integration services may be decoupled from the business applicationback-end life cycle (i.e., core platform components) to be ready forshort delivery cycles for productive use independent of the businessapplication. The business application may comprise a middlewarecomponent or environment upon which other front-end software componentsare based. If the front-end components are tightly coupled to themiddleware component, changes to the middleware to address issuesrelated to one front-end component may adversely affect a secondfront-end component that is also based on the middleware component. Theentire business application may need to be updated to accommodatechanges to even small portions of the front-end components. Accordingly,in some instances, new user interface features or layouts for softwarecomponents may also remain unchanged over many release cycles due to thetightly knit nature of some front-end components with back-endcomponents.

As illustrated in FIG. 5, however, front-end components such as userinterfaces may be decoupled from the release cycles of back-endapplications. A particular application may have numerous releases of itsback-end components that are currently in use by customers, for example.Each version of the back-end components may have some differences, andsome versions may have incompatibilities with each other. In theillustrated example, a particular application may have four differentreleases 502 a, 502 b, 502 c, and 502 d currently in use by customers,with each release associated with a different development system. Newuser interface features 510 a and 510 b are developed independent of aparticular version of the business application and developed, in thisexample, using the lowest business application version 502 a out of thefour different versions currently in use. For user interface features510 a and 510 b developed using older release systems 502 a, the changesmay be compatible on all later releases as illustrated in FIG. 5. Thisallows users to develop new user interface features regardless of therelease of the underlying business application.

For some functional features 520 a and 522, some new features may bedeveloped independent of a particular release while other features mayneed to be developed specifically for the particular release. Forexample, if changes to a particular integration component 522 wouldapply to all later releases, the change may be developed using theearliest release 502 a, and the new integration component 522 may thenbe compatible with later releases of the business application. Incertain instances, however, new releases of the business application mayprovide new functionality that is not compatible with older releases.Accordingly, in some cases, integration services that utilize therelease-specific functionality of the business application may need tobe developed using the earliest release of the business application thatincludes the release-specific functionality and that is compatible withthe new service.

In FIG. 5, integration components 520 a, 520 b, 520 c, and 520 d aredeveloped using development systems from separate releases. Eachintegration component developed using a particular release of thebusiness application development system may utilize functionality thatwas first introduced in that release. The integration component maystill be compatible with later releases of the business applicationdevelopment system but not with earlier versions because the earlierversions may not include the new release-specific functionality.Accordingly, integration component 520 a, developed using developmentrelease 502 a, may be compatible with release 502 a and all laterreleases. Integration component 520 c developed using developmentrelease 502 c may be compatible with release 502 c and 502 d but notwith releases 502 a and 502 b because releases 502 a and 502 b wereintroduced prior to release 502 c.

FIG. 6 illustrates an example process 600 for providing integrated userproductivity services. As illustrated in FIG. 6, a context associatedwith a user of an application is determined at 602. The contextassociated with the user may include different types of information thatmay be relevant in determining the particular user productivity or UIintegration services to integrate with the application. In someimplementations, the context may include an integration context defininga particular release version associated with the application, a rolecontext defining a particular role of the user of the application withinan organization, wherein the particular role is associated with a set ofpermissions or common tasks performed by the particular role, a usercontext defining a personal preference or habit of the user, or a socialcontext defining a particular department, network, or set of onlinesocial connections associated with the user.

If the user productivity or integration service is based, at least inpart, on the social context associated with the user, the userproductivity feature that is integrated with the application may be afeature used by another user within the particular department, network,or set of online social connections. In certain instances, the user mayprovide authorization for sharing the user productivity feature with atleast one other user within the particular department, network, or setof online social connections. A user productivity feature forintegration with an existing feature of the application is identifiedbased on the context at 604. The user productivity feature may, in someinstances, include at least one of a feature provided through a webservice, information related to a document selected by the user in theapplication, or analytical data based on information currently displayedin the user interface of the application. A user interface of theapplication is augmented with a graphical object representing the userproductivity feature at 606. In some implementations, the graphicalobject may be a mashup component displaying data provided by a differentapplication.

FIG. 7 illustrates an example process 700 for providing single approachconsumption of user productivity services. A selection for a userproductivity service is received from a client device at 702, the clientdevice located in a corporate network. The corporate network may be asecurity network of a business organization that includes the clientdevice, the server, and a firewall providing secure communications fromat least the client device and the server to devices external to thefirewall. The user productivity service may include at least one of afeature provided through a web service, information related to adocument selected by a user, or analytical software operable to displayrelevant data based on information currently displayed in the userinterface of the application. A request for a particular method ofdeployment of the user productivity service is received at 704. Adetermination is made as to what type of deployment method is requestedfor deploying the user productivity service at 706. If it is determinedthat on-demand deployment has been requested, at least a portion of theuser productivity service is transmitted from the on-demand server (e.g.in the cloud) to the client device at 708. If it is determined thaton-premise deployment has been requested, at least a portion of the userproductivity service is transmitted from a server in the corporatenetwork to the client device at 710.

In some implementations, the deployment of the user productivity servicemay include two or more stages. Accordingly, a first portion may bedeployed through on-demand services while a second portion may bedeployed through on-premise services. Alternatively, the first portionmay be deployed through on-premise services while the second portion maybe deployed through on-demand services. On-demand deployment of the userproductivity service may include providing the user productivity serviceas a hosted service on a server in a cloud network, while on-premisedeployment of the user productivity service may include configuring theuser productivity service for processing by an intermediary unit in thecorporate network before installation of the user productivity serviceon the client device. The intermediary unit may be, for example, aninformation technology (IT) department, a Line-of-Business (LOB) user,or other lead user familiar with the requirements of end-users of theuser productivity services.

FIG. 8 illustrates an example process 800 for providing user-drivenconfiguration of application content packages. A request is received forconfiguring a user productivity feature for integration with anapplication running on a client device at 802. A configuration tool forallowing user-driven configuration of an application content packageassociated with the user productivity feature is presented at 804. Insome implementations, the configuration tool may be a hosted serviceprovided on a server in a cloud network. Presenting the configurationtool may include presenting one or more back-end systems associated withthe application for selection as a destination for the user productivityfeature. The configuration tool may also include options for allowing auser to define a query for data stored on a back-end system associatedwith the application or options for allowing a user to configure a userinterface of the user productivity feature. The application contentpackage is deployed for installation on the client device afterreceiving configuration of the application content package through theconfiguration tool at 806. Deploying the application content package mayinclude transmitting at least a portion of the application contentpackage to an intermediary unit within a corporate network foron-premise installation of the application content package on the clientdevice.

FIG. 9 illustrates an example process 900 for providingrelease-independent deployment of user productivity services. A userproductivity feature to be developed for integration with an applicationis identified at 902. A component of the application required by theuser productivity feature is determined at 904. A particular release ofa development system is determined for developing the user productivityfeature based on currently deployed releases of the application at 906.In some implementations, the particular release of the developmentsystem corresponds to an earliest release of the application out of thecurrently deployed releases of the application. The particular releaseof the development system may correspond to a first release of theapplication out of the currently deployed releases of the application,the first release of the application including a first release of theapplication containing the component of the application. The userproductivity feature may include a user interface element designated fordevelopment in an earliest release of the application out of thecurrently deployed releases of the application. Further, the userproductivity feature may be a front-end aspect of the application basedon a back-end aspect of the application, including middlewarecomponents, and deployment of the front-end aspect of the application isdecoupled from a lifecycle of the back-end aspect of the application.

The preceding figures and accompanying description illustrate exampleprocesses and computer implementable techniques. But environment 100 (orits software or other components) contemplates using, implementing, orexecuting any suitable technique for performing these and other tasks.It will be understood that these processes are for illustration purposesonly and that the described or similar techniques may be performed atany appropriate time, including concurrently, individually, or incombination. In addition, many of the steps in these processes may takeplace simultaneously and/or in different orders than as shown. Moreover,environment 100 may use processes with additional steps, fewer steps,and/or different steps, so long as the methods remain appropriate.

In other words, although this disclosure has been described in terms ofcertain embodiments and generally associated methods, alterations andpermutations of these embodiments and methods will be apparent to thoseskilled in the art. Accordingly, the above description of exampleembodiments does not define or constrain this disclosure. Other changes,substitutions, and alterations are also possible without departing fromthe spirit and scope of this disclosure.

What is claimed is:
 1. A computer implemented method performed by one ormore processors for providing single approach consumption of userproductivity services, the method comprising: receiving, by a cloudserver located outside a corporate network, a selection for a userproductivity service from a client device located in a corporatenetwork, the client device connected to the cloud server and to a serverin the corporate network, the client device associated with a role inthe corporate network; receiving, by the cloud server and from theclient device, a request for on-demand deployment of the userproductivity service to the client device associated with the role;determining, by the cloud server, that the client device associated withthe role has rights to the on-demand deployment of the user productivityservices; transmitting, in a first deployment stage and by the cloudserver, at least a portion of the user productivity service to theclient device in response to determining that the particular method ofdeployment is on-demand deployment, wherein the client device modifiesthe user productivity services and stores the modified user productivityservices on the cloud server; and transmitting, in a second deploymentstage following the first deployment stage and by the cloud server, atleast a portion of the modified user productivity service to the serverin the corporate network in response to receiving a request foron-premise deployment of the modified user productivity services.
 2. Themethod of claim 1, wherein the corporate network includes the clientdevice associated with the role, the server, a plurality of other clientdevices, each associated with a role different from the role associatedwith the client device, each other client device not having the rightsto the on-demand deployment of the user productivity services, and afirewall providing secure communications from at least the client deviceand the server to devices external to the firewall.
 3. The method ofclaim 1, the user productivity service includes at least one of afeature provided through a web service, information related to adocument selected by a user, or analytical software operable to displayrelevant data based on information currently displayed in the userinterface of the application.
 4. The method of claim 1, wherein the atleast a portion of the user productivity service is a first portion ofthe user productivity service, and wherein the modified userproductivity service includes at least a second portion.
 5. The methodof claim 4, further comprising: transmitting the second portion of theuser productivity service to the client device associated with the rolein response to receiving a request for an on-demand deployment of thesecond portion from the client device.
 6. The method of claim 1, whereinon-demand deployment of the user productivity service includes providingthe user productivity service as a hosted service on a server in a cloudcomputing network and enabling the client device to directly access theuser productivity service from the server.
 7. The method of claim 1,wherein on-premise deployment of the user productivity service includesconfiguring the modified user productivity service for processing by anintermediary unit in the corporate network before installation of themodified user productivity service on the client device.
 8. Anon-transitory computer-readable medium storing computer readableinstructions executable by one or more processors connected to a cloudserver to perform operations comprising: receiving, by a cloud serverlocated outside a corporate network, a selection for a user productivityservice from a client device located in a corporate network, the clientdevice connected to the cloud server and to a server in the corporatenetwork, the client device associated with a role in the corporatenetwork; receiving, by the cloud server and from the client device, arequest for on-demand deployment of the user productivity service to theclient device associated with the role; determining, by the cloudserver, that the client device associated with the role has rights tothe on-demand deployment of the user productivity services;transmitting, in a first deployment stage and by the cloud server, atleast a portion of the user productivity service to the client device inresponse to determining that the particular method of deployment ison-demand deployment, wherein the client device modifies the userproductivity services and stores the modified user productivity serviceson the cloud server; and transmitting, in a second deployment stagefollowing the first deployment stage and by the cloud server, at least aportion of the modified user productivity service to the server in thecorporate network in response to receiving a request for on-premisedeployment of the modified user productivity services.
 9. The mediumproduct of claim 8, wherein the corporate network includes the clientdevice associated with the role, the server, a plurality of other clientdevices, each associated with a role different from the role associatedwith the client device, each other client device not having the rightsto the on-demand deployment of the user productivity services, and afirewall providing secure communications from at least the client deviceand the server to devices external to the firewall.
 10. The mediumproduct of claim 8, the user productivity service includes at least oneof a feature provided through a web service, information related to adocument selected by a user, or analytical software operable to displayrelevant data based on information currently displayed in the userinterface of the application.
 11. The medium product of claim 8, whereinthe at least a portion of the user productivity service is a firstportion of the user productivity service, and wherein the modified userproductivity service includes at least a second portion.
 12. The mediumproduct of claim 11, the operations further comprising: transmitting thesecond portion of the user productivity service to the client deviceassociated with the role in response to receiving a request for anon-demand deployment of the second portion from the client device. 13.The medium product of claim 8, wherein on-demand deployment of the userproductivity service includes providing the user productivity service asa hosted service on a server in a cloud computing network and enablingthe client device to directly access the user productivity service fromthe server.
 14. The medium product of claim 8, wherein on-premisedeployment of the modified user productivity service includesconfiguring the user productivity service for processing by anintermediary unit in the corporate network before installation of themodified user productivity service on the client device.
 15. A system,comprising: one or more computers connected to a cloud server; and acomputer-readable medium coupled to the one or more computers havinginstructions stored thereon which, when executed by the one or morecomputers, cause the one or more computers to perform operationscomprising: receiving, by a cloud server located outside a corporatenetwork, a selection for a user productivity service from a clientdevice located in a corporate network, the client device connected tothe cloud server and to a server in the corporate network, the clientdevice associated with a role in the corporate network; receiving, bythe cloud server and from the client device, a request for on-demanddeployment of the user productivity service to the client deviceassociated with the role; determining, by the cloud server, that theclient device associated with the role has rights to the on-demanddeployment of the user productivity services; transmitting, in a firstdeployment stage and by the cloud server, at least a portion of the userproductivity service to the client device in response to determiningthat the particular method of deployment is on-demand deployment,wherein the client device modifies the user productivity services andstores the modified user productivity services on the cloud server; andtransmitting, in a second deployment stage following the firstdeployment stage and by the cloud server, at least a portion of themodified user productivity service to the server in the corporatenetwork in response to receiving a request for on-premise deployment ofthe modified user productivity services.
 16. The system of claim 15,wherein the corporate network includes the client device associated withthe role, the server, a plurality of other client devices, eachassociated with a role different from the role associated with theclient device, each other client device not having the rights to theon-demand deployment of the user productivity services, and a firewallproviding secure communications from at least the client device and theserver to devices external to the firewall.
 17. The system of claim 15,the user productivity service includes at least one of a featureprovided through a web service, information related to a documentselected by a user, or analytical software operable to display relevantdata based on information currently displayed in the user interface ofthe application.
 18. The system of claim 15, wherein the at least aportion of the user productivity service is a first portion of the userproductivity service, and wherein the modified user productivity serviceincludes at least a second portion.
 19. The system of claim 18, theoperations further comprising: transmitting the second portion of theuser productivity service to the client device associated with the rolein response to receiving a request for an on-demand deployment of thesecond portion from the client device.
 20. The system of claim 15,wherein on-demand deployment of the user productivity service includesproviding the user productivity service as a hosted service on a serverin a cloud computing network and enabling the client device to directlyaccess the user productivity service from the server.
 21. The system ofclaim 15, wherein on-premise deployment of the modified userproductivity service includes configuring the modified user productivityservice for processing by an intermediary unit in the corporate networkbefore installation of the modified user productivity service on theclient device.